TECHNICAL SUPPORT SPECIALIST

The Agency île d’emploi is looking for a Technical support specialist that will be  responsible for conducting the preliminary drawings and details according to the specifications of the customers. In addition, is in charge of the customer service.

Main functions:

• Create preliminary drawings
• Analyze the list of parts and specifications 
• Send drawings to the client or return them to the sales representatives or customer service, in order to obtain approval
• Quote Preparation
• Refer new customers to the sales representatives
• Evaluate the feasibility of manufacturing custom made products
• Estimate the total costs of production and determine the selling price 
• Perform the tasks of the customer service
• Take calls from customers 
• Answers the general questions (price, delivery times, products, etc.) as well as, technical questions (installation, use, etc.) 
• Maintain & update client files 

Employment requirements:

• Day shift
• Salary of 42,000 to 45,000 per year according to experience
• Organized Individual 
• Ability to perform calculations
• Ability to work in a multitasking environment 
• Attention to Detail 
• Ability to work in a team 
• Communication skills
• Mastery of the solidworks software
• Perfectly bilingual